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Hitachi in Singapore

Business Application Solutions

With our unparalleled industry knowledge and SAP expertise, we help our clients to accomplish their business objectives by integrating their processes, technologies and people in the most seamless, cost effective manner. We achieve this with a plethora of SAP services including business consulting, SAP strategy conceptualization, change management, project management, design, implementation, application maintenance etc. based on our proven methodologies and highly-skilled SAP consultants/project managers.

Hitachi's SAP Service Portfolio

Hitachi's offers a myriad of end-to-end SAP services including:

  • Consulting
  • Project Management
  • Change Management
  • Installation & Setup
  • Design & Implementation
  • Customization
  • System Integration
  • User Training
  • Maintenance & Support
  • System Upgrade/Migration
  • Application Maintenance Outsourcing (AMO)

In Application Maintenance Outsourcing (AMO), Hitachi offers flexible and cost-effective services to help organizations reduce total cost of ownership, enhance productivity, and improve ICT service execution and business application reliability resulting in enhanced ROI in ICT.

Hitachi's SAP Functional Expertise

  • Business Intelligence (BI)
  • Customer Relationship Management (CRM)
  • Enterprise Information Management (EIM)
  • Enterprise Performance Management (EPM)
  • Enterprise Resource Planning (ERP)
  • Governance, Risk, and Compliance (GRC)
  • Human Capital Management (HCM)
  • Manufacturing
  • Mobility
  • Product Life-cycle Management (PLM)
  • Service and Asset Management (SAM)
  • Supply Chain Management (SCM)
  • Supplier Relationship Management (SRM)
  • Sustainability

Hitachi's Industry Focus

  • Manufacturing & Industrial
  • Financial Services
  • Public Sector/ Government / Education
  • Trading & Distribution
  • Retail & Services
  • Chemical and Pharmaceutical
  • Food & Beverage/Consumer Packaged Goods
  • Engineering & Construction
  • Communications, Media & Entertainment
  • Energy
  • Healthcare & Life Sciences
  • Aerospace & Defense
  • Utilities
  • Oil & Gas
  • Others

Hitachi's Project Management & SAP Implementation Methodologies

Hitachi's proven project management methodology, HiCARE II has been adopted in successfully implementing numerous large-scale, complex, global enterprise ICT projects.

HiCARE II project management methodology

For SAP implementations, Hitachi adopts the Accelerated SAP (ASAP) methodology -  the SAP roadmap for implementing SAP solutions in a cost-effective, speedy manner. ASAP provides a proven, repeatable implementation methodology to streamline projects and achieve lower total cost of implementation (TCI). Business Add-ons to ASAP extend the methodology with modular business implementation content and additional methodology and governance frameworks.

The ASAP methodology for implementation is a phased, deliverable-oriented methodology that streamlines implementation projects, minimizes risk, and reduces total cost of implementation. ASAP takes a disciplined approach to project management, organizational change management, solution management, and other disciplines applied in the implementation of SAP solutions. The methodology supports project teams with templates, tools, questionnaires, and checklists, including guidebooks and accelerators. ASAP empowers companies to exploit the power of the accelerated features and tools already built into SAP solutions.

Benefits of ASAP include:

  • Faster implementations with streamlined and focused methodology
  • More reliable projects, thanks to proven tools, accelerators, and best practices
  • Lower risk
  • More efficient use of resources
  • Reduced costs
  • Effective project management based on Project Management Institute standards


The ASAP methodology delivers the following phases:

1. Project preparation In the project preparation phase, the project team defines project goals, a high-level scope, and a project plan. Executive sponsorship is secured, and the project standards and organization are set up. The implementation strategy is defined and approved. At the same time, the project procedures, standards, organization, and staffing are finalized. Roles and responsibilities of the entire project team are agreed upon and documented. The objectives of the project are validated, and all initiation activities are documented in the project charter.
2. Business blueprint  During this business blueprint phase, solution and technical designs are documented in the business blueprint. Lead by solution and industry experts from the SAP Consulting organization, a series of structured process workshops are planned and executed to arrive at the "to-be delivered" SAP enterprise solution. All available documentation for standard, delivered support for SAP business scenarios and all relevant preconfigured support for best practices are reviewed and discussed with SAP experts. All functional and technical requirements, coupled with project issues and gaps, are documented in the SAP Solution Manager application management solution.
3. Realization In the realization phase, the SAP software system is configured and tested in a number of cycles. Initially, the baseline configuration, which represents the core business process settings, is performed, tested, and confirmed. This is followed with a series of configuration and development cycles, to implement the entire end-to-end solution. The solution is tested in a number of cycle tests and in a focused end-to-end integration test. Configuration is documented in SAP Solution Manager. All development such as enterprise services, interfaces, data conversion programs, reports, and any required enhancements are built and documented in SAP Solution Manager. Legacy data conversion programs are created and tested. The production system is installed during realization.
4. Final preparation Within the final preparation phase, all systems are known to function correctly following the approved integration test. Technically, all integration issues should now be resolved. Detailed transition and cutover plans are created. The customer support organization is put in place. The production system is set up with transports and customer data. At the end of this phase, the production system is switched on and business operations start in the new environment.
5. Go-live support   The purpose of the go-live support phase is to move from a preproduction environment to live production operation. An easily accessible production support organization must be in place to support the end-user community, not just for the first critical days of production operations, but also for long-term support.
6. Run     The primary goal of the run phase is to ensure the operability of the solution. Operability is the ability to maintain IT solutions in a functioning and operating condition, guaranteeing systems availability and required performance levels to support the execution of the enterprise's business operations. The recommended starting point of the phase is an assessment of solution operation after the go-live support phase to identify the relevant SAP standards for solution operations to be established or improved in the phase. The central operation platform is SAP Solution Manager, with the documented solution based on the transferred project documentation.

Work Streams

The ASAP methodology is structured around the key project work streams that are outlined in the picture below. For each work stream, the methodology lists the number of deliverables that are to be produced in each phase of the project.

The deliverables in later phases leverage or build upon deliverables completed in earlier stages. The roadmap is structured as a work breakdown structure (WBS) that represents a complete list of deliverables that need to be completed by the project team.

The ASAP methodology for implementation projects represents a standardized work breakdown structure that provides the foundation for defining implementation project work in a deliverable-oriented, hierarchical manner and managing the project work to completion.

ASAP methodology contains a standard set of templates, samples, accelerators, guidelines, and checklists for use by project teams in effectively managing and completing SAP solution implementation projects.

Hitachi's Global SAP Templates

HITRY/Global is Hitachi's global template for accelerated SAP ERP implementation that leverages on and enhances SAP best practices.

In general, SAP best practice consists of one baseline package, one country localization and one industry content. But HITRY/Global may consist of one Baseline Package, multiple countries' localization and multiple industries' content.