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Hitachi in Singapore

Business Application Solutions

Maximize your Microsoft Dynamics CRM Investment with Hitachi

Hitachi has implemented many of Microsoft's largest, most complex Microsoft Dynamics CRM implementation in the world. We've moved companies from Siebel, and home-grown systems to provide a stable, strategic customer relationship management system, but the CRM software itself is only part of the equation.

You need a strong partner who can tailor CRM to meet the unique needs of your business, to drive high user adoption rates and to deliver a system that provides immediate value to the organization.


Microsoft Dynamics CRM provides a wide range of capabilities to help you manage your sales, marketing and services processes within your organization.

  • Sales Force Automation
  • Optimize your sales efforts with the familiar and intelligent features of Microsoft Dynamics CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to increase time with customers, shorten sales cycles, increase close rates, and achieve real-time insight.

  • Marketing
  • Get a CRM marketing solution that is flexible, easy to use, and engineered to fit your business. Transform every touch point into a marketing opportunity and harness the undiscovered potential within your customer base. With familiar and intelligent marketing capabilities in Microsoft Dynamics CRM, you can market more effectively, improve productivity, and gain actionable insight into your marketing efforts.

  • Customer Service
  • Microsoft Dynamics CRM meets the changing expectations of customers with a service solution that is robust and flexible. Users find familiar functionality and an interface that let them work in a personal, natural way. This intelligent solution informs customer service professionals with guidance that is insightful and actionable. The result is a connected, collaborative, and integrated organization.

  • xRM
  • xRM is a strategic approach for leveraging the Microsoft Dynamics CRM rapid development capability and platform to build applications and systems beyond traditional CRM functionality. xRM is an approach to building a unified system that connects all aspects of a business together. An xRM solution can manage more than relationships with customers; it can manage suppliers, employees, partners, assets, projects, knowledge bases, and just about anything else a company might wish to manage in a relational database.

  • Choose your Deployment Model
  • Traditional On-Premise & Cloud; Code and Functional Symmetry allows easy transition from one deployment mode or the other.

What Hitachi Delivers:

  • Deep Microsoft Dynamics CRM expertise that spans from XRM (anything management) to sales pipeline optimization to reduction of costs for customer support
  • Organizational Transformation processes that aligns technology and people with business goals, increasing user adoption and accelerating time to value
  • Repeatable assets and framework including our Productivity Pack that includes all of the most commonly requested enhancements to CRM
  • Global resources who can help international businesses localize for multiple languages and currencies while providing headquarters with the actionable consolidated insight they need
  • Award winning performance that's been consistently recognized by customers, Microsoft and industry analysts alike!

HEALTH//CRM for Microsoft Dynamics CRM

  • Inspiring Excellence in Healthcare

    Rapid growth, as well as an aging population, has created a tremendous demand for excellent healthcare services and solutions. However, along with the increased growth and opportunity, the industry is also facing new challenges including more informed and demanding customers, a deluge of information that is difficult to manage, and shrinking budgets and resources.

    To compete in this dynamic market, healthcare providers need to overcome these and other challenges including lack of patient insight, inefficiency, and more. Technology can be the key differentiator.

  • Powerful Enterprise Functionality

    HEALTH//CRM from Hitachi offers a holistic, cost-effective healthcare relationship management system built on the Microsoft Dynamics CRM platform that is designed to better manage critical patient and business information, increase hospital operational efficiency, and improve patient care and overall experience.

    Leveraging Microsoft Dynamics CRM, HEALTH//CRM allows healthcare organizations to consolidate all patient and business systems into one centralized system. It is a scalable, secure, and flexible platform.

Dealer Management System for Microsoft Dynamics CRM

How can you place your customers at the center of everything you do? What you need is an integrated automotive solution built and tightly coupled with CRM. By streamlining and automating business processes, such a system helps to nurture customer relationships and build loyalty across all customer touch points along your entire sales, marketing, customer service, service and maintenance departments' processes.

  • Rethink. Redefine. Recalibrate.

    CRM Should not be an afterthought when reviewing the technology and systems powering your dealership, CRM should not be an afterthought, or a "me-too" implementation. It should be a vital part of your business to maximize on-brand experience and gain 360-degree views across end-to-end customer and vehicle lifecycles.

    To remain top of mind in your customer's checklist, you need to do everything you can, to funnel your customer's loyalty towards you:

    • From the point they start thinking of purchasing a vehicle (pre-purchase),
    • Through their purchase and ownership phase(ownership) and
    • Even three to five years down the road when they think of trading in their old vehicle for a new one (ownership transition).