Operation Issues

• Increase efficiency of software distribution and patch management
• Improve visibility of client PC resources
• Reduce report-to-resolve cycle time for end-user issues
• Lower administrative burden on regional and local IT teams

Solution

• Centralized and localized distribution of software using JP1/Software Distribution
• Use of JP1/Remote Control to quickly identify and resolve end-user issues
• Inventorizing of client PC assets using JP1/Software Distribution

The Benefits

• Automated and easy-to-schedule distribution of software
• Time to distribute SAP R/3 patches reduced from days to hours
• 50% drop in number of helpdesk enquiries needing at-desk support
• Voidance of additional IT headcount

What Customer Is Saying

"In Hitachi JPI/SD, we found a rich set of features that more than matched our needs, a superior and highly intuitive user interface, ease of operation, and sensible pricing. What also impressed us were the effort made by Hitachi Asia to gain a clear understanding of our needs at the pre-sales stage and its strong commitment to support us across the geographical sphere of deployment."

Mr. Yasuhiro Sato
Senior Manager,.IT Department

"Overall, the administrative burden on the regional IT team has been reduced by 40-50%. This leaves us more time to devote to helping our business groups bring value to our clients and respond to marketplace dynamics."

Mr. Itaru Hirai
Senior IT Executive,.IT Department

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