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Hitachi in Singapore

Business Application Solutions

Field Services Automation for Microsoft Dynamics

Your field services operation may require hundreds – even thousands – of people, equipment and resources to be in the right place at the right time to run your projects efficiently. One mistake can cost you money and damage your reputation.

With Hitachi's Field Service Automation, we can help you to streamline, reduce response times and costs, and improve first-time fix ratios, resulting in increased revenues and customer satisfaction that ultimately give you a competitive advantage.

Our Field Service Automation solution enables you to effectively manage the entire service lifecycle, helping you get paid quicker and lower support costs. Hitachi – Field Services Automation Solution seamlessly integrates with Microsoft Dynamics AX and Microsoft Dynamics CRM for a complete and comprehensive enterprise wide solution to provide a 360 degree view of your business.

Solution Capabilities

  • Financial Management
  • Multi-Level Pricing & Rate Cards
  • Subcontractor Billing and Management
  • Mobile Inventory Management
  • Parts Management and Returns (RMAs)
  • Resource Management
  • Call Center Management
  • Service Dispatch and Assignment
  • Manual and Automated Scheduling engine
  • Mobile Workforce Automation
  • Multi-platform mobility solutions
  • Contracts, Warranties, and Service Level Agreements
  • Asset & Equipment Management
  • Meter Reading and Billing
  • Installations and Repairs
  • Reporting and Business Intelligence
  • Extensibility & Configuration Tools