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Hitachi in Singapore

Panasonic HA Air-Conditioning (M) Sdn Bhd

Operation Issues

  • Faster distribution of new applications, patches and upgrades
  • Reduction of scheduled client PC downtime
  • Quicker resolution of client support issues
  • Visibility of client hardware and software asset information


  • Automated distribution and installation of client software by JP1/Software Distribution
  • Automatic and transparent distribution requires zero client PC downtime
  • Enhanced end-user support through use of JP1/Remote Control
  • JP1/Software Distribution provides detailed client PC information

The Benefits

  • Software installed speeded up by more than 50%
  • Report-to-resolve helpdesk process cut from 1 day to 1 hour
  • 60% of support issues resolved at first level
  • Fewer service calls, no backlog
  • 25% reduction in support headcount
  • Lower administrative burden on IT team
  • Unauthorised software eliminated
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